It’s taking weeks.
My experience so far (and skipping a few messages):
2020-11-02 New pricing model released with no warning
2020-11-02 I emailed to ask how to switch to the open-source plan
2020-11-02 Travis replied saying to choose a paid plan or contact them “to be considered for our Open Source Plan that is in the works”
2020-11-02 I emailed to ask for 50k minutes
2020-11-04 I emailed to ask when we can expect the “Open Source Plan” to be ready as I’d already used 32% of trial credits in 2 days
2020-11-12 Travis replied and set out the 5 requirements for the “Open Source Subscription”
2020-11-12 I asked to apply for credits for one of my projects (in its own GitHub organisation)
2020-11-16 I emailed to say I was out of credits and could no longer test any open source, and asked for credits my own account, and listed 6 projects under my own account to apply with
2020-11-21 Travis replied and apologised “for the delay here as we’ve had a higher than average backlog”, and the request for my own account “is waiting for managerial approval”
2020-12-01 After 16 days with a disabled account, Travis replied: “We are awaiting further approval for your account and will promptly apply credits as directed to your account. In the meantime, however, we have added 50,000 credits to your account to enable you continue using the service.”
2020-12-02 I sent a new email asking for credits for another project (in its own org), no reply yet
(edit: fix last 2 dates)