What is the experience with the Travis CI support team?
A colleague and I are trying to get in contact to clarify the OSS status for https://github.com/orgs/dsldevkit/ but we do not get any response.
To sort it out and also get better debugging support I got my employer to sponsor a yearly license where I have some trouble since it is booked on my personal account and not on the open source account - so it needs to be transferred.
Unfortunately the support team simply does not respond.
I wonder if this is a one-off or a regular occurrence.
I’ve been waiting three months for a reply about OSS status for my org. Complete silence from Travis staff.
Also note that travis-ci.org has had this exact banner since January:
Please be aware travis-ci.org will be shutting down in several weeks, with all accounts migrating to travis-ci.com. Please stay tuned here for more information.
They must be severely understaffed, or something. Acquisition has not treated them well, perhaps.
Same here. I transitioned our OSS org to .com which worked somewhat ok, but couldn’t restart jobs. After a query somewhere in March, I received a very fast/helpful reaction to select the Free plan, which resolved that. However, then we ran out of credits in 3 days. I’ve asked for help, applied for OSS credits. No reply whatsoever since 24 March.
FWIW I finally got a response today (April 15) to my inquiry from December 26 last year.
If this is how long it’s going to take renewing the credits they grant for open source projects, I should send another request now before I’ve even migrated over to .com (and might still run out of credits before support replies).
Now I have 10 months on a ticket still waiting for a FIRST reply.