What is the experience with the Travis CI support team?
A colleague and I are trying to get in contact to clarify the OSS status for https://github.com/orgs/dsldevkit/ but we do not get any response.
To sort it out and also get better debugging support I got my employer to sponsor a yearly license where I have some trouble since it is booked on my personal account and not on the open source account - so it needs to be transferred.
Unfortunately the support team simply does not respond.
I wonder if this is a one-off or a regular occurrence.