What is the estimated turnaround time for hearing a response on a request to support for OSS only credits? Travis CI has been one of our top choices for OSS project CI, but with the recent billing change a number of our CI builds haven’t been running for the past 2 days, which is a bit of a problem…

I submitted a request 6 days ago (Friday at 02:00 Eastern US time), and the support ticket has yet to receive any response at all beyond the automated acknowledgement email that sent me the request #. So, beware of possible long delays. I’m very sympathetic to their desires to curtail abuse of thei…

[image] ferdnyc: Anyway, hoping they do indeed get back to us soon. They did not. Still no response. Now we’ve run out of build credits and our builds have been disabled.

It’s taking weeks. My experience so far (and skipping a few messages): 2020-11-02 New pricing model released with no warning 2020-11-02 I emailed to ask how to switch to the open-source plan 2020-11-02 Travis replied saying to choose a paid plan or contact them “to be considered for our Open Sou…

I assume those last two entries are meant to be dated 2020-12-01 & 2020-12-02. That’s discouraging. I certainly hope I can find the time in the next three weeks to build non-Travis CI pipelines for my stuff, because there’s no way I could put my contributors through that kind of wait before we can …

OSS credits are on hold indefinitely looks like. [screenshot]

Travis Support seems to be hiding under their desks – I’m not getting any response at all on any support request for over a month now. I can heartily recommend simply starting to port to GH actions – I’ve done a few projects and it looks like they did more than glance to the Travis config – wasn’t a…

In case of the Ruby project, the Travis support replied to us within less than 2 hours with adding the OSS credits. https://bugs.ruby-lang.org/issues/17818#note-1

@junaruga I hope they’d prioritize a request from any of the top 20 programming languages. Most of us aren’t running such big-name projects, though. :upside_down_face:

I hope that Travis made improvements for their platform of the open source request for all the projects. :slight_smile: Here is the message from Travis support I got. Please accept our sincere apologies for any inconvenience caused due to delays in processing your open-source credit request while…

OSS only credits request processing time estimate?

Travis CI Discussions & Feedback

ktomk December 9, 2020, 9:50pm 8

To whom it may concern, a small helper for migrations - at least it helped me: https://github.com/marketplace/actions/run-travis-yml I’ve left a longer comment on how it worked for me in the other related thread: Open source plans

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OSS only credits request processing time estimate?

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