Travis doesn't evaluate tests for specific user

Hello there,
for some reasons (seems like a bug) PRs that are opened by specific user do not trigger builds on Travis, while PRs from other users work just fine. What could be a reason for this strange behaviour?
Link to PRs:
do not trigger:

same repo, same configuration… explains why. Please have this user send email to so we can take a look further. Thanks.

@BanzaiMan thanks a lot! didn’t know about this page before, and I have asked user to send email to support.

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