Support email doesn't respond to our mail

As a paying customer, I fell that I should get some kind of support from you,
I’m keep sending e-mails but I don’t get answers to mails for few weeks.
We’re already checking other options.

Sorry for the troubles, Ramon. We will look into this shortly. Thank you for your patience.

Hello @rfried-nrl, we apologize for the delayed response. Our request queue has been very large over the past weeks and we are working through it. Please can you share your ticket numbers with us. Thank you and we will follow up on the ticket.