Pricing model for Organisations?

Our organisation had up to 25 concurrent jobs with unlimited minutes and all of a sudden we’re in a ridiculous plan paying for credits.
That would be just a “communication issue” if you can sort it out by yourself or in a matter of minutes but it seems that there’s no option but “Contact support and we’ll back to you”
Meanwhile you must keep paying expensive credit add-ons just to prevent your organisation from stopping development process.
Did you consider to reach your customers where offered plans were not covering their needs? Or to open a chat or phone line for URGENT cases?
Are you going to extend current plans?

It’s frustrating

Have you seen our announcement on our blog?

Note that the part about OSS credits is no longer accurate it would appear.