How to get travis-ci support?

After opening 3 or 4 tickets that sat unanswered for days, i’m at my wits end trying to get support.

The latest ticket is ref:!00D300HwR.!500Vq0yjxFw:ref i believe?

The issue is that travis-ci isn’t showing up in github PRs in our org for one specific repo only. No amount of resetting, retrying, uninstalling and reinstall travis has helped. I think i’m in need of some log information that only travis-ci staff would have.

Please please help.