How to get support help?

I have been trying to reach support now since last week, and I get no reply.

I have tried both email and the website support portal. I get an automated response, but no further reply.

Does anybody know how support can be reached?

Hey @catmando,

It seems like your ticket #22584 has been answered, if there’s anything else we can help you with please let me know and I’ll be glad to!

I have another ticket that has been in for a couple of days with no answer.

I need to understand how to get postgresql working in our build. We use jobs, and it seems I cannot get pg to work within a job.

this is on Travis CI - Test and Deploy with Confidence

if you have a look at builds 689 to 711 you will see all the permutations I have tried.

Hey @catmando,

I will check with support as soon as I can.

-Montana Mendy


No problem @catmando!

This is good information also, but do you have the ticket number @catmando?

26837 and 26798

Hello! I am also waiting for a response for ticket number 23285 submitted on Wed, Nov 25, 2020.