Problem when integrating with SauceLabs, none of the test reports are stored

I have followed the documentation provided by travis. On SauceLabs, I can see 2 tunnels being created (since I have two jobs going). However, none of the test data is stored on their end. I’ve reached out to them, and they are unsure since they didn’t develop a plugin for TravisCI. Has anyone else done this & if so, how were you able to get the tests to be stored on their end?