Why can’t I see the task log and the api returns 403?

Travis CI Discussions & Feedback
1

When I checked the tasks today, I found that one of the repositories could no longer see the logs. Task logs can be seen in other repos. Does anyone know what the cause is and how to fix it.

image
image1522×426 15.4 KB

X-Request-Id: 27a1671bb3209f636228aee77f5e86b7
response:
{
“@type”: “error”,
“error_type”: “log_access_denied”,
“error_message”: “We’re sorry, but this data is not available. Please check the repository settings in Travis CI.”
}

2

And the option: Trigger build is disable.
image

What happened to my account?

3

This is also happening with one of my repos:

  1. Under Job Log there is the message:
    “We’re sorry, but this data is not available. Please check the repository settings in Travis CI.”
  2. The “Trigger Build” option is disabled.

Meanwhile, other repositories behave normally, it’s just this one. Some of the other users who were able to do these thing normally while they were helping me figure out what’s going on have since seen the same symptoms occur on their accounts, as well.

Does anyone know how to resolve/prevent this?

4

Also facing the same issue.

All other repos are working fine only one repo is giving a LogAccessDenied error

5

I sent an email to support@travis-ci.com and within a few hours it was resolved. They said they “reset settings or user at our end”, so it looks like something they have to do for you.

Good luck to anyone else having the issue.