# How to get support help? **URL:** \ **Category:** Travis CI Discussions & Feedback\ **Created:** [December 15, 2020, 8:05pm UTC](https://travis-ci.community/t/how-to-get-support-help/10844 "2020-12-15T20:05:09Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![catmando](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/catmando/32/5467_2.png) [@catmando](https://travis-ci.community/u/catmando)\ **Post date:** [December 15, 2020, 8:05pm UTC](https://travis-ci.community/t/how-to-get-support-help/10844/1 "2020-12-15T20:05:10Z")
I have been trying to reach support now since last week, and I get no reply. I have tried both email and the website support portal. I get an automated response, but no further reply. Does anybody know how support can be reached? ---
**Author:** ![Montana](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/montana/32/9566_2.png) [@Montana](https://travis-ci.community/u/Montana)\ **Post date:** [December 16, 2020, 7:52am UTC](https://travis-ci.community/t/how-to-get-support-help/10844/2 "2020-12-16T07:52:48Z")
Hey @catmando, It seems like your ticket #22584 has been answered, if there’s anything else we can help you with please let me know and I’ll be glad to! ---
**Author:** ![catmando](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/catmando/32/5467_2.png) [@catmando](https://travis-ci.community/u/catmando)\ **Post date:** [February 24, 2021, 10:09pm UTC](https://travis-ci.community/t/how-to-get-support-help/10844/3 "2021-02-24T22:09:17Z")
I have another ticket that has been in for a couple of days with no answer. I need to understand how to get postgresql working in our build. We use jobs, and it seems I cannot get pg to work within a job. this is on [Travis CI - Test and Deploy with Confidence](https://travis-ci.com/github/hyperstack-org/hyperstack/builds) if you have a look at builds 689 to 711 you will see all the permutations I have tried. ---
**Author:** ![Montana](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/montana/32/9566_2.png) [@Montana](https://travis-ci.community/u/Montana)\ **Post date:** [February 25, 2021, 3:49am UTC](https://travis-ci.community/t/how-to-get-support-help/10844/4 "2021-02-25T03:49:37Z")
Hey @catmando, I will check with support as soon as I can. -Montana Mendy ---
**Author:** ![catmando](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/catmando/32/5467_2.png) [@catmando](https://travis-ci.community/u/catmando)\ **Post date:** [February 25, 2021, 4:11am UTC](https://travis-ci.community/t/how-to-get-support-help/10844/5 "2021-02-25T04:11:37Z")
thanks ---
**Author:** ![Montana](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/montana/32/9566_2.png) [@Montana](https://travis-ci.community/u/Montana)\ **Post date:** [February 25, 2021, 4:17am UTC](https://travis-ci.community/t/how-to-get-support-help/10844/6 "2021-02-25T04:17:19Z")
No problem @catmando! ---
**Author:** ![Montana](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/montana/32/9566_2.png) [@Montana](https://travis-ci.community/u/Montana)\ **Post date:** [February 25, 2021, 4:18am UTC](https://travis-ci.community/t/how-to-get-support-help/10844/7 "2021-02-25T04:18:07Z")
> [@catmando](#): > > f you have a look at builds 689 t This is good information also, but do you have the ticket number @catmando? ---
**Author:** ![catmando](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/catmando/32/5467_2.png) [@catmando](https://travis-ci.community/u/catmando)\ **Post date:** [February 25, 2021, 12:23pm UTC](https://travis-ci.community/t/how-to-get-support-help/10844/8 "2021-02-25T12:23:03Z")
26837 and 26798 ---
**Author:** ![RavenX8](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/ravenx8/32/2977_2.png) [@RavenX8](https://travis-ci.community/u/RavenX8)\ **Post date:** [February 25, 2021, 1:23pm UTC](https://travis-ci.community/t/how-to-get-support-help/10844/9 "2021-02-25T13:23:16Z")
Hello! I am also waiting for a response for ticket number 23285 submitted on Wed, Nov 25, 2020.