# Getting "number of users exceeded" errors today on an unlimited collaborators plan
**URL:** https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487
**Category:** Travis CI Discussions & Feedback
**Tags:** bug
**Created:** [December 13, 2021, 12:55pm UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487 "2021-12-13T12:55:00Z")
**Posts on this page:** 14
**Page:** 1
### Author:  [@henhal](https://travis-ci.community/u/henhal)
#### Post date: [December 13, 2021, 12:55pm UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/1 "2021-12-13T12:55:00Z")
Hi,
Today we’re seeing error banners for some repos like “We are unable to start your build at this time. You exceeded the number of users allowed for your plan. Please review your plan details and follow the steps to resolution.”. This is the same error message as we saw [2 months ago](https://www.traviscistatus.com/incidents/4cmwb4k2psx3?u=0v102myryrkg).
Found [this](https://blog.travis-ci.com/2021-12-01-pricingenhancements) blog post about some pricing changes, where some changes are effective today. Did something go wrong?
Our plan is for 1 concurrent build, unlimited collaborators and repos.
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### Author:  [@mustafa](https://travis-ci.community/u/mustafa)
#### Post date: [December 14, 2021, 8:23am UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/2 "2021-12-14T08:23:43Z")
> [@Exceeded user count - unable to build](https://travis-ci.community/t/exceeded-user-count-unable-to-build/12491/2):
>
> This issue must be resolved already, sorry about the trouble. If you still see some issues related with your plan please reach us out from [support@travis-ci.com](mailto:support@travis-ci.com)
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### Author:  [@omiinaya](https://travis-ci.community/u/omiinaya)
#### Post date: [January 13, 2022, 10:01am UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/3 "2022-01-13T10:01:22Z")
happening to me too… any tips?
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### Author:  [@hellozepp](https://travis-ci.community/u/hellozepp)
#### Post date: [March 3, 2022, 1:20pm UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/4 "2022-03-03T13:20:08Z")
Hi~ happening to me too… any tips?
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### Author:  [@Lrlk](https://travis-ci.community/u/Lrlk)
#### Post date: [March 10, 2022, 1:15pm UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/5 "2022-03-10T13:15:50Z")
I am getting the same error, any help ?
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### Author:  [@matherton](https://travis-ci.community/u/matherton)
#### Post date: [April 4, 2022, 11:44am UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/6 "2022-04-04T11:44:15Z")
Same issue, I have just setup a free account with obviously only my github account as the only user. Don’t know why I am seeing “We are unable to start your build at this time. You exceeded the number of users allowed for your plan. Please review your plan details and follow the steps to resolution.”
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### Author:  [@jyaquinas](https://travis-ci.community/u/jyaquinas)
#### Post date: [April 6, 2022, 12:10pm UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/7 "2022-04-06T12:10:25Z")
same here, just created a new account.
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### Author:  [@pmochine](https://travis-ci.community/u/pmochine)
#### Post date: [April 11, 2022, 9:57am UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/8 "2022-04-11T09:57:10Z")
Same Problem! But I have an old account
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### Author:  [@Erfan-Motallebi](https://travis-ci.community/u/Erfan-Motallebi)
#### Post date: [April 13, 2022, 3:58pm UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/9 "2022-04-13T15:58:14Z")
I’m getting the same error when building
The error was about something like :
> **We are unable to start your build at this time. You exceeded the number of users allowed for your plan. Please review your plan details and follow the steps to resolution.**
I’m currently living in Iran. According to the above-mentioned error, we have to do the planning stuff.
Do we have to do it?
I’m just learning the new stuff around Travis Cli. [totally newbie in it]
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### Author:  [@tamaraailenacost](https://travis-ci.community/u/tamaraailenacost)
#### Post date: [June 16, 2022, 7:51am UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/10 "2022-06-16T07:51:22Z")
Hi, I am having the same error, but I am the only user and just logged in yesterday, never perform a scan ☹
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### Author:  [@mavarazo](https://travis-ci.community/u/mavarazo)
#### Post date: [July 3, 2022, 7:33pm UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/11 "2022-07-03T19:33:28Z")
Same issue on my account connected with GitHub.
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### Author:  [@mustafa](https://travis-ci.community/u/mustafa)
#### Post date: [July 5, 2022, 1:17pm UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/12 "2022-07-05T13:17:05Z")
Hey folks,
While there could be multiple different reasons that you are having this issue, please make sure that there is an (at least Trial Plan) attached to your account(for your personal account) on [Travis CI - Test and Deploy with Confidence](https://app.travis-ci.com/account/plan). Otherwise, you will need to sign up for a Trial Plan [0] to be able to use our platform.
Mustafa
[0] [Billing Overview - Travis CI](https://docs.travis-ci.com/user/billing-overview/#free-trial-plan)
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### Author:  [@Sally1005](https://travis-ci.community/u/Sally1005)
#### Post date: [March 8, 2023, 7:15am UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/13 "2023-03-08T07:15:23Z")
Hello, I had the same problem. Is there any solution?
It’s really affects the experience.
I am the only user and just authorized to log in.
Hope to receive your reply early.
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### Author:  [@P-A-R-U-S](https://travis-ci.community/u/P-A-R-U-S)
#### Post date: [May 29, 2023, 9:14pm UTC](https://travis-ci.community/t/getting-number-of-users-exceeded-errors-today-on-an-unlimited-collaborators-plan/12487/14 "2023-05-29T21:14:28Z")
Same error.