# Exceeded user count - unlimited? **URL:** \ **Category:** Travis CI Discussions & Feedback\ **Created:** [November 8, 2020, 3:33pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484 "2020-11-08T15:33:10Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![BryanCrotaz](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/bryancrotaz/32/5506_2.png) [@BryanCrotaz](https://travis-ci.community/u/BryanCrotaz)\ **Post date:** [July 20, 2022, 6:44pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/22 "2022-07-20T18:44:12Z")
Just run the ember build within a GitHub action. No child actions required. Bryan Crotaz Silver Curve ---
**Author:** ![tata2000](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/tata2000/32/8177_2.png) [@tata2000](https://travis-ci.community/u/tata2000)\ **Post date:** [August 18, 2022, 2:42pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/23 "2022-08-18T14:42:03Z")
@DaliDalmas I just had the same issue with Bitbucket… It seems that this issue is related to the fact that I’ve tried to execute on a project in a different namespace than my private or company name space. When I switched to a branch on my personal name space - the message disappeared. ---
**Author:** ![xiaopingbuxiao](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/xiaopingbuxiao/32/8204_2.png) [@xiaopingbuxiao](https://travis-ci.community/u/xiaopingbuxiao)\ **Post date:** [September 4, 2022, 9:22am UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/24 "2022-09-04T09:22:30Z")
I also encounter this problem. ---
**Author:** ![mbiacharetyron](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/mbiacharetyron/32/8266_2.png) [@mbiacharetyron](https://travis-ci.community/u/mbiacharetyron)\ **Post date:** [September 21, 2022, 8:06pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/25 "2022-09-21T20:06:57Z")
Did you do this with a paid account or a free account? ---
**Author:** ![akira-cn](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/akira-cn/32/8505_2.png) [@akira-cn](https://travis-ci.community/u/akira-cn)\ **Post date:** [February 14, 2023, 4:29am UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/26 "2023-02-14T04:29:50Z")
The same problem. ---
**Author:** ![wasimmscdsc](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/wasimmscdsc/32/8528_2.png) [@wasimmscdsc](https://travis-ci.community/u/wasimmscdsc)\ **Post date:** [February 19, 2023, 9:51am UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/28 "2023-02-19T09:51:50Z")
I have recently registered on [https://app.travis-ci.com/](https://app.travis-ci.com/) and got a Trial Plan. Whenever I try to trigger a build, I get message that You exceeded the number of users allowed for your plan. Please switch to a bigger plan Even though no other user is running build. 0 Unique users who are running builds Could you please help in resolving this issue? ---
**Author:** ![iuliancarnaru](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/iuliancarnaru/32/8531_2.png) [@iuliancarnaru](https://travis-ci.community/u/iuliancarnaru)\ **Post date:** [February 20, 2023, 7:54pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/29 "2023-02-20T19:54:30Z")
I have the same problem ☹ We are unable to start your build at this time. You exceeded the number of users allowed for your plan. Please review your plan details and follow the steps to resolution. ---
**Author:** ![hsworkplace11](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/hsworkplace11/32/8545_2.png) [@hsworkplace11](https://travis-ci.community/u/hsworkplace11)\ **Post date:** [February 22, 2023, 9:30pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/30 "2023-02-22T21:30:29Z")
same issue, I just signed up for trial. ---
**Author:** ![schmudu](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/schmudu/32/8558_2.png) [@schmudu](https://travis-ci.community/u/schmudu)\ **Post date:** [February 24, 2023, 6:37pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/31 "2023-02-24T18:37:55Z")
same issue. Signed up for free account and getting error “We are unable to start your build at this time. You exceeded the number of users allowed for your plan. Please review your plan details and follow the steps to resolution.”. ---
**Author:** ![stereogum](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/stereogum/32/8547_2.png) [@stereogum](https://travis-ci.community/u/stereogum)\ **Post date:** [February 25, 2023, 3:48am UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/32 "2023-02-25T03:48:17Z")
Same issue over here. Signed up for trial account then this “We are unable to start your build at this time. You exceeded the number of users allowed for your plan. Please review your plan details and follow the steps to resolution.”. ---
**Author:** ![rstkhldntsk97](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/rstkhldntsk97/32/8563_2.png) [@rstkhldntsk97](https://travis-ci.community/u/rstkhldntsk97)\ **Post date:** [February 26, 2023, 9:53pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/33 "2023-02-26T21:53:25Z")
The same issue. Even created the second account and also passed the validation but still… ---
**Author:** ![PeterIntel](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/peterintel/32/8567_2.png) [@PeterIntel](https://travis-ci.community/u/PeterIntel)\ **Post date:** [February 28, 2023, 10:36am UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/34 "2023-02-28T10:36:03Z")
I have got the same message “We are unable to start your build at this time. You exceeded the number of users allowed for your plan. Please review your plan details and follow the steps to resolution.”. I am the only user and did not trigger any pipeline. Is it a bug? Thank you! ---
**Author:** ![docodepractices](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/docodepractices/32/8571_2.png) [@docodepractices](https://travis-ci.community/u/docodepractices)\ **Post date:** [March 1, 2023, 1:51pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/35 "2023-03-01T13:51:28Z")
“We are unable to start your build at this time. You exceeded the number of users allowed for your plan. Please review your plan details and follow the steps to resolution.” I also encounter this problem. Do you have any ideas to solve it? ---
**Author:** ![zuice32](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/zuice32/32/8577_2.png) [@zuice32](https://travis-ci.community/u/zuice32)\ **Post date:** [March 2, 2023, 3:17am UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/36 "2023-03-02T03:17:17Z")
“We are unable to start your build at this time. You exceeded the number of users allowed for your plan. Please review your plan details and follow the steps to resolution.” I have 0 users in the free trial. What is the purpose of the software trial if there is nothing to try? ---
**Author:** ![arsmoriendiou818](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/arsmoriendiou818/32/8581_2.png) [@arsmoriendiou818](https://travis-ci.community/u/arsmoriendiou818)\ **Post date:** [March 2, 2023, 3:04pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/37 "2023-03-02T15:04:32Z")
I have the same issue. ---
**Author:** ![rtio](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/rtio/32/8582_2.png) [@rtio](https://travis-ci.community/u/rtio)\ **Post date:** [March 2, 2023, 5:52pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/38 "2023-03-02T17:52:55Z")
Same issue here. Thinking about moving to GH Actions ---
**Author:** ![dodonotdo](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/dodonotdo/32/8584_2.png) [@dodonotdo](https://travis-ci.community/u/dodonotdo)\ **Post date:** [March 3, 2023, 5:24am UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/39 "2023-03-03T05:24:15Z")
@BryanCrotaz , @SilverCurve ![image](https://us1.discourse-cdn.com/flex015/uploads/travis_ci/original/2X/1/1a28909db317c898fd8b1dfe02ccbb6767f61966.png) How to resolve this issue. can u please guide me. ---
**Author:** ![gokulve](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/gokulve/32/8594_2.png) [@gokulve](https://travis-ci.community/u/gokulve)\ **Post date:** [March 5, 2023, 4:36am UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/40 "2023-03-05T04:36:38Z")
Even i am experience the same issue , i just created a new account to test travis for my learning . ![image](https://us1.discourse-cdn.com/flex015/uploads/travis_ci/original/2X/7/7f1b43f7571e771e30226883267ec8599f387c93.png) ---
**Author:** ![IngloriousG](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/ingloriousg/32/8608_2.png) [@IngloriousG](https://travis-ci.community/u/IngloriousG)\ **Post date:** [March 8, 2023, 7:07pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/41 "2023-03-08T19:07:22Z")
Same issue as everyone else. Signed up for free trial. Card details accepted. Activated my repos in Github and still get this stupid error. Going by the lack of replies above, nobody in Travis gives a damn so I’m off to try Jenkins instead. good luck folks! ---
**Author:** ![mmr-akand](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/mmr-akand/32/8610_2.png) [@mmr-akand](https://travis-ci.community/u/mmr-akand)\ **Post date:** [March 8, 2023, 8:50pm UTC](https://travis-ci.community/t/exceeded-user-count-unlimited/10484/42 "2023-03-08T20:50:16Z")
Same issue. Please help. I registered today on [https://app.travis-ci.com/](https://app.travis-ci.com/) and got a Trial Plan. The following error message is being shown in the dashboard. You exceeded the number of users allowed for your plan. Please switch to a bigger plan Could you please help in resolving this issue? [Previous page](https://travis-ci.community/t/exceeded-user-count-unlimited/10484.md?page=1) [Next page](https://travis-ci.community/t/exceeded-user-count-unlimited/10484.md?page=3)