# Error - Sign up a new account and on trial plan

**URL:** <https://travis-ci.community/t/error-sign-up-a-new-account-and-on-trial-plan/13629>\
**Category:** Travis CI Discussions & Feedback\
**Tags:** travis-build, bug\
**Created:** [February 23, 2023, 4:48am UTC](https://travis-ci.community/t/error-sign-up-a-new-account-and-on-trial-plan/13629 "2023-02-23T04:48:18Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![stereogum](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/stereogum/32/8547_2.png) [@stereogum](https://travis-ci.community/u/stereogum)\
**Post date:** [February 23, 2023, 4:48am UTC](https://travis-ci.community/t/error-sign-up-a-new-account-and-on-trial-plan/13629/1 "2023-02-23T04:48:18Z")

</div>

Hi,

I’m still seeing this error even though I’m already on the trial plan as a new account sign up.

 ![image](https://us1.discourse-cdn.com/flex015/uploads/travis_ci/original/2X/d/d155ffdf3ce4cfdaa4591442b278b862772d80a3.png)

Can someone assist asap?

Thank you.