# Charged $69 by mistake because of a bug in Travis

**URL:** <https://travis-ci.community/t/charged-69-by-mistake-because-of-a-bug-in-travis/13697>\
**Category:** Travis CI Discussions & Feedback\
**Tags:** bug\
**Created:** [March 15, 2023, 7:13am UTC](https://travis-ci.community/t/charged-69-by-mistake-because-of-a-bug-in-travis/13697 "2023-03-15T07:13:41Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![ahmedoakl](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/ahmedoakl/32/8622_2.png) [@ahmedoakl](https://travis-ci.community/u/ahmedoakl)\
**Post date:** [March 15, 2023, 7:13am UTC](https://travis-ci.community/t/charged-69-by-mistake-because-of-a-bug-in-travis/13697/1 "2023-03-15T07:13:41Z")

</div>

Hi support team,

I had a project on cloud project on Udacity scholarship that requires us to use Travis CI in order to setup a pipeline. so I signed up on Travis with my Github account, and chose free plan to only do the project which gave me 10000 points as credit. But I faced a weird error from Travis that “you exceeded the number of users allowed for your plan. please switch to a bigger plan new user”, Although I was freshly registered.  
I was on a hard deadline so there was no time to wait for the support team to fix this, so I had to purchase the cheapest plan in order to continue my project. So I need to refund the amount that deducted from my credit card and cancel my subscription please.

Thanks,  
Ahmed