# Builds just stopped due to a negative credit balance despite having an active subscription **URL:** \ **Category:** Travis CI Discussions & Feedback\ **Tags:** plans-and-pricing\ **Created:** [December 11, 2020, 9:38pm UTC](https://travis-ci.community/t/builds-just-stopped-due-to-a-negative-credit-balance-despite-having-an-active-subscription/10817 "2020-12-11T21:38:39Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![catmando](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/catmando/32/5467_2.png) [@catmando](https://travis-ci.community/u/catmando)\ **Post date:** [December 11, 2020, 9:38pm UTC](https://travis-ci.community/t/builds-just-stopped-due-to-a-negative-credit-balance-despite-having-an-active-subscription/10817/1 "2020-12-11T21:38:39Z")
Builds have been temporarily disabled for public repositories due to a negative credit balance. Please go to the [Plan page](https://travis-ci.com/organizations/hyperstack-org/plan) to replenish your credit balance or alter your [Consume paid credits for OSS setting](https://travis-ci.com/organizations/hyperstack-org/plan?anchor=oss-consumption). What is going on? I am paying $249 a month, and have hardly done any builds, and now this??? There is no indication that my card was declined, and besides I think the next bill is not due for another week. ---
**Author:** ![native-api](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/native-api/32/430_2.png) [@native-api](https://travis-ci.community/u/native-api)\ **Post date:** [December 11, 2020, 9:53pm UTC](https://travis-ci.community/t/builds-just-stopped-due-to-a-negative-credit-balance-despite-having-an-active-subscription/10817/2 "2020-12-11T21:53:11Z")
Unless you’ve got an [OSS credits allotment](https://travis-ci.community/t/builds-fully-hanging/10613/4), you need to set that “Consume paid credits for OSS” switch to be able to build your public repositories. ---
**Author:** ![catmando](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/catmando/32/5467_2.png) [@catmando](https://travis-ci.community/u/catmando)\ **Post date:** [December 11, 2020, 10:19pm UTC](https://travis-ci.community/t/builds-just-stopped-due-to-a-negative-credit-balance-despite-having-an-active-subscription/10817/3 "2020-12-11T22:19:20Z")
Consume paid credits for OSS has always been set, and still is. This was all working fine (and using 5 concurrent jobs with no wait time as you would expect on the $249/month plan), for the past 20 days, now, BONK, it quits. ---
**Author:** ![catmando](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/catmando/32/5467_2.png) [@catmando](https://travis-ci.community/u/catmando)\ **Post date:** [December 15, 2020, 7:22pm UTC](https://travis-ci.community/t/builds-just-stopped-due-to-a-negative-credit-balance-despite-having-an-active-subscription/10817/4 "2020-12-15T19:22:27Z")
HOW CAN I GET HELP ON THIS??? I HAVE PUT IN A SUPPORT TICKET, AND I GET NO ANSWER BACK. (YES I CHECKED SPAM) I HAVE ASKED THE QUESTION HERE AND ALL I GOT FOR ANSWER IS: " Unless you’ve got an [OSS credits allotment](https://travis-ci.community/t/builds-fully-hanging/10613/4), you need to set that “Consume paid credits for OSS” switch to be able to build your public repositories." TO WHICH I REPLIED, THAT YES THAT IS SET AND HAS ALWAYS BEEN SET. WHAT IS GOING ON HERE? IS TRAVIS GOING OUT OF BUSINESS? ---
**Author:** ![native-api](https://sea1.discourse-cdn.com/flex015/user_avatar/travis-ci.community/native-api/32/430_2.png) [@native-api](https://travis-ci.community/u/native-api)\ **Post date:** [December 22, 2020, 7:55am UTC](https://travis-ci.community/t/builds-just-stopped-due-to-a-negative-credit-balance-despite-having-an-active-subscription/10817/5 "2020-12-22T07:55:45Z")
> Mustafa Ergul > > - 14 minutes ago > > \<…\> > > This issue has been resolved by the customer end via subscribing a new plan.